FAQ

[Main] [Help] [Device Support] [FAQ] [Forum] [Contact]

IP Camera Viewer – iOS – FAQ

What is the difference between the Lite version and the paid Pro version?

How do I setup my cameras to be visible from outside my home?

What cameras, DVRs, NVRs, devices are supported?

I can’t connect to my camera, is it supported? Can you help?

What pre-defined web cams, like Traffic Cameras, are available?

How to view USB webcam or use phone as webcam?

All my cameras stopped working in the app!

Is my information safe?

Is there a version for Android, Blackberry, or Windows Phone 8?

2-way audio is currently half duplex, why not full duplex?

Video is delayed or audio stutters.



Question:
What is the difference between the Lite version and the paid Pro version?

Answer:
The Lite version is free to download while the paid Pro version require payment up front. The Lite version has limited functionality until unlocked via in-app upgrade. Once unlocked, they work exactly like the paid Pro version.

Pro/Upgraded features include audio for some devices, unlimited cameras, no ads, record mode, and more.

To install again without paying on new devices, log into the App Store with the original purchase iTunes account and then download app. For Lite version, run app and then click Upgrade Now and Restore Purchase.



Question:
How do I setup my cameras to be visible from outside my home?
Why can’t I access my camera using 3G but I can access from my home WIFI?

Answer:
See this post about using WAN IP/Hostname and a free dynamic DNS service.



Question:
What cameras, DVRs, NVRs, devices are supported?

Answer:
See Device Support List



Question:
I can’t connect to my camera, is it supported? Can you help?

Answer:
Try the “Scan Camera” feature to automatically find compatible drivers in my app. If no match is found, then contact me with temporary remote access and I’ll try to connect/integrate. Also see the list devices supported.



Question:
What pre-defined web cams, like Traffic Cameras, are available?

Answer:
Traffic Cameras are available in a separate iOS app called Traffic Cam Viewer.



Question:
How to view USB webcam or use phone as webcam?

Answer:
See this post.



Question:
All my cameras stopped working in the app!

Answer:
Please check if your WAN IP has changed. If that’s not the problem, then email me with temporary access and I’ll try to connect.

Also, see this guide to setup with a free dynamic DNS service.



Question:
Is my information safe?

Answer:
This application connects directly to your camera, DVRs, NVR, or Video Server. It does not use any intermediate servers which can collect your information. All settings are stored on your Android device. In addition, this app supports HTTPS encryption of network traffic.



Question:
Is there a version for Android, Blackberry, or Windows Phone 8?

Answer:
Yes, see this link for ports to other platforms.



Question:
2-way audio is currently half duplex, why not full duplex?

Answer:
The default is half duplex due to 1) feedback problems, and 2) limited bandwidth/cpu causing stutter on mobile networks. To try full duplex, edit camera, click More Options, then select full duplex.



Question:
Video is delayed or audio stutters.

Answer:
The video can be delayed if the camera is sending more data than the network or android device can handle (thus queuing up tons of stale footage to process/render on mobile device). If audio stutters, the network may be the bottleneck. In both cases, first try lowering the frame rate (<5 fps for mobile) and lowering resolution in the camera’s settings. Some cameras allow multiple streams (put stream# in Ch.# field).